Please find a listing of the office policies for Children’s Dental Associates below. We proudly serve the residents of New London County, including the cities of New London, Colchester, Norwich and East Lyme. Our pediatric dental team is excited to have you as a part of our patient family! 

 

Appointments:
Patients are seen by appointment. All new patient visits are scheduled in the morning. The parent or legal guardian must bring the patient to the initial visit.

Emergencies:
Patients are seen at any time for urgent treatment. You can contact us 24 hours a day, 365 days a year by calling our main office numbers.

Missed Appointments:
It is the parents’ responsibility to keep appointments they have reserved for their children. Please be aware if you break an appointment without a call to the office, you will then be put on a 48-hour cancellation list. We will not be able to reserve appointments for more than 48 hours ahead of time.

Payment Policy:
The adult who brings the child to the office is responsible for payment. Payment is due at the time of the visit and may be made by cash, check, MasterCard or Visa. We also offer Care Credit financing. If the child is covered under dental insurance, the adult must pay the amount not expected to be covered by insurance at the time of service.

Payment Discounts:
A 10% courtesy discount is offered for services paid in full on the same day they are rendered, providing there is no existing balance on the account. If you have insurance, a walkout statement will be provided to you so you can submit to your insurance company for reimbursement.

Insurance:
We are a preferred provider with Anthem, Blue Cross Blue Shield, Delta Premier, Guardian and United Concordia. As a courtesy, we will process all primary insurance claims whether we participate with your insurance company or not. The parent must pay the amount not covered by insurance at the time of the visit.